Frequently Asked Questions
Everything you need to know about your Mockberg shopping experience.
What materials are Mockberg watches and jewelry made from?
Our watches are crafted with high-quality stainless steel and genuine leather straps. Most of our jewelry is made from 18k gold-plated brass or stainless steel, ensuring durability and a premium finish.
How long does shipping take and what are the costs?
We offer worldwide shipping. Delivery typically takes 2-5 business days within Europe and 5-10 business days for international orders. Shipping costs are calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be in their original, unused condition with all protective films and packaging intact to be eligible for a full refund.
Are Mockberg watches water-resistant?
Yes, our watches typically have a water resistance rating of 3 ATM. This means they are splash-resistant and can withstand rain, but should not be worn while swimming or showering.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer localized payment options such as Klarna and PayPal for a secure and seamless checkout.
Do your products come with a warranty?
Every Mockberg watch comes with a 2-year international warranty covering manufacturing defects. Please note that the warranty does not cover normal wear and tear, batteries, or accidental damage.